Framroze Deli is a subsidiary and registered trademark of Siganporia Bros (cumulatively referred to as “Siganporia Bros”, “Framroze Deli”, “, “we”, “us”, or “our” hereinafter). We have created this privacy policy because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Framroze Deli in connection with our online services (the “Services”) and products (the “Products”) which are made available to you through our website (the “Website”).

By browsing the public areas of the Website or by accessing and using the Website, you acknowledge that you have read, understood, and agree to be legally bound by this Privacy Policy, the Terms of Use (“Terms Of Use”), and the terms and conditions of our Cancellation & Refund Policy, which are hereby incorporated by reference (collectively, this “Agreement.”). If you do not agree to any of these terms, please do not use the Website. By visiting our Website and/or using our Services, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. 

Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms Of Use.

Visitors. Visitors (cumulatively referred to as “visitors”, “users” or “you” hereinafter), as the term implies, are people who view all publicly-accessible Content (as defined in Section 6) on our website, and/or use our website, Services/Products.

The Information We Collect

Personal Information: When you provide us with personal information about yourself (collectively, the “Personal Information”).  Such Personal Information may include your name, e-mail address, mailing address, and phone number.  We do not collect any Personal Information from you when you use the Services unless you provide us with the Personal Information voluntarily.    

Billing Information: When you submit an order and payment, you will be required to provide certain information in addition to the Personal Information noted above.  Such information may include a debit card number, credit card number, and similar information (collectively, the “Billing Information”).  All transactions are processed by our third-party payment vendors.  We do not collect, store, or maintain any Billing Information.  Instead, it is collected and processed through these third-party vendors pursuant to the terms and conditions of their privacy policies and terms of use. We encourage you to read their terms and policies as well before using them.

Other Information: In addition to the Personal Information and the Billing Information noted above that you voluntarily provide to us, we may collect additional information (collectively, the “Other Information”).  Such Other Information may include:

  • From Your Activity: Information that we automatically collect when you use the Services, such as your IP addresses, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website you visit, order information, and similar information concerning your use of the Services.  
  • From Cookies: Information that we collect using “cookie” technology.  Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit.  We use cookies to help us collect Other Information and to enhance your experience using the Services.  If you do not want the Platform to place a cookie on your hard drive or mobile device, you may be able to turn that feature off on your computer or mobile device.  Please consult your Internet browser’s documentation for information on how to do this.  However, please note if you decide not to accept cookies from us, the Services may not function as they have been programmed to.
  • From You: Additional information about yourself that you voluntarily provide to us, such as your demographic information, product and service preferences.   
  • From Other Sources: Information that we collect or receive from other sources.

The Information Collected by or Through Third-Party Advertising Companies: We may share Other Information about your activity on the Platform with third parties for the purpose of tailoring, analysing, managing, reporting, and optimizing advertising you see on the Platform and elsewhere.  These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect such Other Information for such purposes. Pixel tags enable us, and these third-party advertisers, to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site.

Accessing and Modifying Personal Information and Communication Preferences: You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Framroze Deli marketing email. We will use commercially reasonable efforts to process such requests in a timely manner. Transactional communication to you is made using your personal information.

How We Use and Share the Information: We use the Personal Information including Name, email, phone number etc, the Billing Information, and the Other Information to process transactions; provide you the Services/Products; solicit your feedback; inform you about our Services/Products, upcoming events, recipes, and special promotions and those of our third-party marketing partners; administer and process contests, promotions, and sweepstakes; and improve our Services to you via channels such as phone, email, SMS, Social Media etc. Also, we may share Personal Information, the Billing Information, and/or Other Information as described below.

  • We employ other companies and individuals to perform functions on our behalf.  Examples include food services, delivery services, marketing assistance, information technology support, and customer service.  These other companies will have access to the Personal Information, the Billing Information, and the Other Information only as necessary to perform their functions and to the extent permitted by law.
  • In order to administer our contests, promotions, and sweepstakes, we may share your Personal Information and Other Information with our third-party promotional and marketing partners.
  • In an ongoing effort to better understand our users and our Services, we might analyse the Other Information in aggregate form in order to operate, maintain, manage, and improve the Services.  This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and Services to current and prospective business partners and to other third parties for other lawful purposes.
  • As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, the Personal Information, the Billing Information, and the Other Information may be part of the transferred assets.
  • To the extent permitted by law, we may also disclose Personal Information, the Billing Information, and the Other Information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of Framroze Deli or others. 

How We Protect Your Information: We take commercially reasonable steps to protect the Personal Information, the Billing Information, and the Other Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.  Please understand, however, that no security system is impenetrable.  We cannot guarantee the security of the databases used by our website hosting, payment gateway, and logistics partners, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. 

Important Notice to Non-India Residents: Framroze Deli and it’s Services/Products are offered and operated in India. If you are located outside of the India, please be aware that any information you provide to us will be transferred to India.  By using the Services and/or providing us with any information, you consent to this transfer. 

Children: We do not knowingly collect Personal Information from children through the Services. If you are not the age of majority in your jurisdiction, please do not give us any Personal Information.  We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information through the Services without their permission.  If you have reason to believe that a child under the required age has provided Personal Information to us, please contact us, and we will delete that information from our databases.

Changes to this Privacy Policy: We may change this Privacy Policy from time to time, and will post any changes on the Website as soon as they go into effect.  By accessing the Website or using the Services/Products after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.